Lulu J Tembo Mwila M.a

Lulu J Tembo Mwila is a skilled professional in customer insights and analysis, currently serving as a Customer Insights Analyst at FNB Zambia since November 2022. In this role, Lulu captures and analyzes customer data to identify trends and opportunities for enhancing customer experience and retention rates. Previously, at Airtel Zambia PLC, Lulu focused on customer retention analysis for Airtel Money, optimizing reporting frameworks to drive campaign performance. Experience at Zamtel involved developing over 20 revenue-optimizing products for voice and data segments, alongside managing customer acquisition and retention strategies. At Vodafone Zambia, Lulu specialized in product development and management for youth and young professionals, alongside handling customer sales as a Retail Service Executive. Lulu holds an M.A. in Economic Policy Management and a B.A. in Economics from the University of Zambia.