Minerva Tng

Minerva Tng is a seasoned professional in customer service and management with extensive experience across various industries. Currently serving as the Director of Customer Care at Foot Locker since May 2021, Minerva has established an omni-channel strategy focused on enhancing customer experience through automation and artificial intelligence. Previously, as Senior Customer Service Manager at Foot Locker Asia Pacific, Minerva oversaw external call center performance and established key performance indicators. Minerva's background includes roles as Front Office Manager at Mount Elizabeth Hospital, Partnerships Manager at Groupon, and service management positions at OCBC Bank and Standard Chartered Bank. Minerva's career began in customer relations as a Flight Attendant at Singapore Airlines and Guest Service Agent at The Ritz-Carlton Hotel Company. Minerva holds a Bachelor of Science in Business/Corporate Communications and a Diploma in Hospitality Administration/Management.