Na'Kia Ricks

Na'Kia Ricks is a dedicated professional with extensive experience in software asset management and customer success. Currently serving as the Manager of Software Asset Management at Foot Locker since May 2024, Na'Kia previously held the position of Customer Success Manager at Flexera, where notable achievements included spearheading a BIPOC Employee Resource Group and maintaining a 100%+ retention rate for high-revenue accounts. Prior experience includes roles at DXC Technology as an Implementation Lead, where Na'Kia managed software asset management teams and ensured customer satisfaction, and at CRIF Lending Solutions, where development of training programs and customer support played central roles. Na'Kia's earlier career also includes a role as a Project Manager at Fidelity Investments, supporting a major transition to agile methodologies. Educational qualifications include a Bachelor of Science in Computer Engineering/Information Technology from Louisiana State University and ongoing studies for a Master of Business Administration at LSU Shreveport.