James McGhee

James McGhee is an accomplished professional in customer experience management, currently serving as the Director of Customer Experience at FOOTASYLUM since July 2018. Previously, James held the position of Head of Customer Experience at ao.com from January 2015 to June 2018, where leadership encompassed a team of 220 personnel and a comprehensive redesign of recruitment and onboarding strategies. Prior roles include Customer Care Manager at ACHICA and multiple managerial positions at ao.com, showcasing expertise in operational and strategic responsibilities across customer service and sales contact centers. James's educational background includes studies at Runshaw College and Parklands High School.