Vivian Liberman

With a history of leading human resources and training operations for luxury brands across the Americas, Vivian Liberman knows what it takes to build exceptional teams that deliver unparalleled service in the hospitality industry.

Liberman's passion for coaching toward extraordinary service began in her role as a training manager for Sofitel Legend Santa Clara Cartagena during the brand's transition, implementing butler service and luxury sales training that emphasized the story of the historic property. Liberman continued to lend her expertise, helping train newly hired staff teams in standards, customer service and behavioral-based interviewing.

She later served as a corporate training specialist at Sofitel and Accor Hotels and administered corporate and management development training. While there, Liberman focused on developing a leadership cultivation program that facilitated the transition of line-level talent to supervisory and middle-management roles. She has previously served at Forbes Travel Guide as an inspector, lending her immense insight into the company’s quality standards.