Alex Berdun

Alex Berdun has a diverse work experience spanning over 20 years in various customer success and account management roles. Alex has recently been working as a Customer Success Manager at ForceManager since May 2021, where they focus on upselling SaaS products and services, optimizing sales processes, and proposing solutions to increase product adoption.

Prior to that, Alex worked at SameSystem - Retail Workforce Solutions as a Customer Success Manager from December 2020 to May 2021. In this role, they provided and optimized a SaaS solution for retailers to monitor their employees, implemented workforce solutions, and conducted trainings for stakeholders.

From 2013 to 2020, Alex worked at HRS - The Hotel Portal as a Customer Success Manager. Here, they identified leads and opportunities from big corporations, trained and supported stakeholders to develop HRS as the main hotel provider, and utilized technical and analytical skills for successful implementation.

Before joining HRS, Alex worked at Versys Travel as an Account Manager from 2007 to 2013. Alex was responsible for implementing and developing the Versys Travel brand in the Catalonia Area, offering a portfolio of tourist services, and identifying potential clients.

Alex also worked at AERTiCKET S.L. as an Account Manager from 2010 to 2013, where they focused on the flight reservation system and played a role in developing AerVersys in the Catalonia Area. Prior to that, they worked at Keytel as an Account Manager Barcelona from 2004 to 2007, representing hotels and reporting results to the Sales Manager.

Alex started their career at Rosa dels Vents in 2001 as a booking responsible, handling reservations for a company specializing in house vacations for school kids. Alex then worked at Grupo AVASA as an administrative staff, dealing with travel agency partners, preparing commercial reports, statistics, and offers.

Overall, Alex Berdun has demonstrated a strong background in customer success, account management, and implementation of SaaS solutions, with a focus on optimizing processes and increasing product adoption.

Alex Berdun attended ESERP from 1998 to 2001, where they obtained a Diplomatura in Diplomado en empresas y actividades turísticas. Additionally, they also studied at ESERP Business & Law School, completing a Diplomatura in Empresas y actividades turísticas, although the specific dates are not provided.