Stephen B.

Stephen B. has extensive experience in IT management and support, currently serving as the IT Manager of Client Services Quality Assurance at Fordham University since April 2014. In this role, Stephen is responsible for developing and maintaining assessment and audit programs to optimize IT client services. Prior positions include Manager of IT Customer Care Operations and Senior IT Analyst at Fordham University, where Stephen focused on training staff and troubleshooting various technical issues. Before joining Fordham, Stephen worked at Central National Gottesman, Inc. as Helpdesk/Desktop Support Manager, overseeing support staff and managing IT ticket routing. Earlier experience includes a role as Technical Lead at HealthIS, where Stephen evaluated and implemented new technologies. Stephen holds a Bachelor of Science in Mathematics from Mercy University.