Gretchen Kirkendoll

Gretchen Kirkendoll has extensive experience in customer support and technical assistance, currently serving as a Customer Support IT Specialist Tier 2 at Formstack since September 2021. Prior roles include Support Tech II at Henry Schein One, where responsibilities included troubleshooting, peer coaching, and resolving escalated issues. Earlier positions at CSC involved processing support cases and documenting customer interactions, while experience at CompuCom focused on assisting clients with software and hardware challenges. Gretchen also held supervisory and lead roles at ICT Group, managing teams and handling escalated customer concerns. Educational credentials consist of attendance at Dallas College North Lake Campus and Cedar Valley College, culminating in a high school diploma from Cedar Hill High School.