Reynaldo Sims

Reynaldo Sims has extensive experience in customer support and technical assistance, currently serving as the Customer Experience Support Manager at Formstack since September 2021. In this role, Reynaldo oversees a support funnel focused on complex escalations, ensuring the team meets key performance indicators such as fast response times and high customer satisfaction scores. Prior to Formstack, Reynaldo worked at Cenduit as a Senior Help Desk Analyst, where responsibilities included providing proactive support to clinical sites and escalating advanced issues. Reynaldo also held the position of Senior Technical Service Representative at T-Mobile, where customer loyalty was built through effective resolutions and expertise in products and services. Reynaldo holds a Diploma of Education in General Studies from East Orange Campus High School, earned in 1999.