Joshua Thomas

Joshua Thomas is a seasoned professional with extensive experience in software consulting and customer service analytics. Currently serving as a Software Consultant at FormusPro since August 2021, Joshua oversees the support process, reflecting a strong commitment to customer support. Prior positions include Support Manager at FormusPro and Customer Service Analyst and Resource Planner at Bromford, where Joshua was responsible for data monitoring and resource forecasting. Early career roles include Data Analyst and Resource Planning and Outbound Dialler Analyst at HomeServe, focusing on performance metrics, process management, and resource optimization. Joshua holds an AVCE in ICT from City of Wolverhampton College.