Stephanie Shaffer

Stephanie Shaffer has a diverse work experience spanning several companies and roles. Stephanie is currently working at Fortress SRM as the VP of Service Portfolio Development, where they collaborate with thought leaders and CTOs to assess and onboard new service offerings. Stephanie also leads a cross-functional team to drive service products to market and implements process changes and improvements. Prior to their current role, Stephanie worked at MCPc from 2014 to 2021, holding positions such as Director of Business Operations and Director of Professional Services Automation. During their time at MCPc, they focused on strengthening the Professional Services organization through metrics-driven business processes and optimizing operational efficiency, productivity, profitability, and customer satisfaction. Stephanie also worked as a Process Optimization Manager at MCPc Inc. from 2012 to 2013. Before joining MCPc, they worked at Case Western Reserve - Alzheimer Center as a Research Assistant from 1993 to 1996.

Stephanie Shaffer attended Baldwin Wallace University from 1989 to 1993, where they earned a Bachelor of Arts (BA) degree. The specific field of study during their time at the university is not mentioned.