Natalya Waye

Natalya Waye is a Senior Business Analyst at Foundation Medicine, leading business practices within the ServiceNow environment since September 2021. Previously, Natalya served as the Supervisor and later as the Service Desk Manager at the Broad Institute of MIT and Harvard, overseeing a team of Desktop Support Specialists and facilitating the transition to remote workflows. With experience as a Support Analyst at CrunchTime! and various roles at QuickBase, including Customer Success Manager and Onboarding Specialist, Natalya has a strong background in client support and interdepartmental collaboration. Additional experience includes administrative roles at Apex Dental and EdwardsCo., as well as production and content coordination positions in media and publishing. Natalya holds a B.A. in Mass Communications from Franklin Pierce University.