Jacob Arlington

Jacob Arlington is a seasoned product design professional with extensive experience in user research and UX/UI design across various sectors. Currently serving as Product Design Lead at FPT Software, Jacob has successfully conducted user research and facilitated workshops that resulted in enhanced design solutions and a notable increase in conversion rates. Prior to this role, Jacob worked as a Senior UX/UI Designer at BLOK SPORTS, where strategic UX methodologies were applied to projects, and as a Senior UI/UX/WEB Designer at i-Serve Payment Gateway, where design initiatives significantly improved user engagement and satisfaction. Jacob's tenure at CENTIUM SOFTWARE LIMITED involved singularly managing UI/UX design projects, including prototyping the Malaysian government website, which notably increased user task completion rates and enhanced citizen interactions.