Peter Ingenito

Peter Ingenito is an accomplished professional in customer success and operations management with significant experience leading teams and implementing strategic initiatives. Currently serving as Senior Director of Customer Success at Fragrance.com since June 2018, Peter has a proven track record in driving operational excellence and customer satisfaction. Prior experience includes prominent roles at Cablevision, where responsibilities encompassed managing call centers, enhancing service quality, and leading cross-functional teams. Notable achievements include improving customer service metrics and reducing average handle times through targeted programs and training initiatives. Peter holds an Associate of Science in Business/Paralegal Science from Nassau Community College and is pursuing a Bachelor of Arts in Business Management & Leadership at Dowling College. Additionally, Peter served as an Air Traffic Controller in the United States Air Force.