Jasmin Lilis

Jasmin Lilis is an accomplished professional with expertise in people and culture management, customer success, and technical support. Currently serving as the Manager of People and Culture at Framework Homeownership since June 2021, Jasmin oversees the company's operations, balancing team and organizational needs while ensuring compliance with goals. Prior to this role, Jasmin held several positions at Framework, including Manager of Partnerships & Customer Success and Customer Success Manager, focusing on resolving customer issues with empathy and efficiency. At DecoPac, Inc. from March 2018 to June 2021, Jasmin supervised the Customer Support department to deliver exceptional service and managed technical support for PhotoCake systems. Earlier experience includes a Manager on Duty role at Courtyard by Marriott, ensuring quality operations and guest satisfaction.