Poornima Somu

Poornima Somu has extensive work experience in the customer service and operations field. Poornima started their career at Andromeda Marketing Pvt Ltd in 2005, where they worked as a supervisor. In this role, they were responsible for monitoring training and quality for the team, providing timely feedback to tele calling agents, and handling quality parameters. Poornima stayed with the company until 2011. From 2012 to the present, Poornima worked at FranklinCovey as an Assistant Manager, and at Purpletouch Consultants as a Customer Support Specialist and Operations Incharge. Additionally, they worked at Reliance Communications from 2012 to 2014, handling vendor management, refund management, and customer service.

Poornima Somu obtained their Bachelor of Commerce degree from Bangalore University, where they studied from 1998 to 2004. Poornima then pursued a Master of Business Administration (M.B.A.) with a specialization in Operations Management and Supervision from Sikkim Manipal University - Distance Education, which they completed from 2010 to 2012.