Mal Saphiris

Mal Saphiris is an accomplished professional with extensive experience in customer success and deployment management across various industries. Currently serving as a Senior Deployment Success Manager at FreedomPay, Mal excels in planning, organizing, and managing deployments for diverse clients while ensuring high levels of customer satisfaction. Previous roles include Contact Centre Supervisor at theICEway, Contract Advisor at Oakray Limited, and Head of Customer Success at NotLost, where Mal significantly improved customer retention and engagement metrics. Mal has effectively led teams, developed strategic customer journeys, created training materials, and fostered strong client relationships, demonstrating a consistent track record of enhancing customer experiences and achieving business objectives. Education includes a Bachelor's degree in Business from Southampton Institute, alongside A Levels in English Literature and Art.