Kevin Hawkins

Kevin Hawkins is a Senior Project Director for FreemanGroup and is responsible for implementing custom solutions onsite with the clients. Currently, a significant portion of Kevin’s time is spent supporting the healthcare clients, such as Baylor Scott & White Health, with patient experience improvement processes. Kevin’s practical knowledge and experience allow him to design, implement, and evaluate patient experience programs including strategy, tools, processes and data analytics for various delivery models.

Kevin is a passionate champion and emerging expert on guest experience improvement, organization culture and change, and operational excellence. Kevin is also an accomplished senior trainer and project director, certified to facilitate all of FreemanGroup’s Signature Training Services.

Prior to joining FreemanGroup, Kevin was an Executive Chef by trade and has over 25 years’ experience in the hospitality industry. Chef Hawkins’ career includes Princess Cruise Lines where he had the opportunity to lead and develop employees from many different cultures from around the world. Kevin has held positions such as Corporate Executive Chef for Rouses Supermarkets and Double R Restaurant Group.

Kevin is also the founder of Table Ten Concepts, LLC, through which he works with his clients on menu development, staff and management training, and operational troubleshooting needs.