Danielle Roberts

Danielle Roberts is the SONAR Customer Success Manager at FreightWaves. Danielle has over two years of experience in customer service and account management.

Previously, Danielle was a Customer Experience Representative (Account Analyst) at US XPRESS LOGISTICS LLC from March 2018 to September 2020. In this role, they were responsible for soliciting committed and non-committed freight orders from an assigned customer base, developing and maintaining strong customer relationships, continuously monitoring and managing all exchanges of receiving freight load orders, andAggressively accepting and entering all freight orders into the XPM System.

Danielle has a proven track record of success in building relationships with customers and providing excellent customer service. Danielle is a strong communicator and excels at problem-solving. Danielle is a motivated team player who is always looking for ways to improve their skills and contribute to their team's success.

Danielle Roberts received a Bachelor of Business Administration (BBA) in Business Administration and Management, General from Saint Leo University.

They are on a team with Kent Bakker - Team Lead, Customer Success, Jon Patton - SONAR Customer Success Manager, and Madison Shadburne - SONAR Customer Success Manager. Danielle Roberts reports to Jessica Hale, Senior Director, Customer Success.