Priscilla Lam

Priscilla Lam is a Salesforce Administrator at The Fresh Air Fund. Priscilla previously worked as a UX Designer at VueBox and New York Cares. At VueBox, they designed and facilitated user interviews and usability tests to guide redesign of rideshare entertainment tablet interface. Priscilla also prepared wireframes, high fidelity mockups, and interactive prototype of designs for developer handoff. At New York Cares, they led user research and analysis of internal/external workflow redesign for volunteer leader onboarding process and annual holiday gift matching program. Priscilla also gathered stakeholder requirements and analyzed data from user interviews and usability tests. Priscilla collaborated with in-house Salesforce Administrator and Developers to evaluate Salesforce automation and 3rd party software integration options to improve workflows. Priscilla also supported the design, testing, and implementation of FormAssembly web-to-custom object functionality in Salesforce. Priscilla documented recommended process changes for effective change management. Priscilla also designed wireframes, high-fidelity mockups, and interactive prototypes for new web page flows.

Priscilla Lam has a certificate of completion in user experience design from General Assembly and a B.A. in brain and cognitive science from the University of Rochester. Priscilla also has a certification from Salesforce in Salesforce Certified Administrator (SCA).

Some of their coworkers include Phil Berkowitz - Systems Administrator, Brandan Lucas - Senior Systems Administrator. Priscilla Lam reports to John Marinello, Director of IT.