Jéssica Felix

Jéssica Felix is an experienced professional in the field of customer relationship and experience management, currently serving as the Head of Relationship and Customer Experience at FreteBras since April 2021. Previously, Jéssica held the position of Customer Relationship & Experience Sr. Manager at 99, where responsibilities included enhancing customer connections and driving team engagement to support company growth. Prior roles include Senior CX Coordinator at Moip Pagamentos, where Jéssica focused on team harmony and operational excellence, and various positions in customer service and sales at companies such as Calmac Veículos LTDA., Bradesco, and Work Telemarketing. Jéssica holds a Bachelor's degree in Industrial Design from Uninove - Universidade Nove de Julho.