Raymond Tong

Raymond Tong has a diverse work experience spanning several companies. Raymond currently holds the position of Vice President, Pricing & Analytics at Frontdoor, Inc., where they are responsible for pricing $1.7 billion in annual revenue. Raymond has successfully grown revenue by over $350 million and gross margin by over $125 million compared to pre-covid levels. Prior to this role, Raymond was a Sr. Director of Pricing at the same company.

Before joining Frontdoor, Inc., Raymond served as an Advisor at LIFT SME in 2015. In 2020, they worked as a Territory Manager at Koala Insulation, where they achieved a 5-star rating and 100% recommend rating on Google and HomeAdvisor through their exceptional customer experience design and execution. Raymond also implemented software-as-a-service (SaaS) to enhance customer experience and streamline operations.

From 2015 to 2020, Raymond worked at Direct Energy, where they held multiple positions. As a Portfolio Director of Home Warranties, they were responsible for P&L management, achieving a 10X improvement in year-over-year product contribution margin. Raymond also utilized competitive intelligence and existing product margins to improve contribution margin by 3X ($3 million). Raymond also served as a Director of Transformation at Direct Energy, overseeing efficiency initiatives and delivering significant annualized efficiency savings.

In the early years of their career, Raymond worked as a Project Leader at The Boston Consulting Group from 2007 to 2015. Overall, Raymond Tong has a strong background in pricing, analytics, customer experience, and efficiency management across various industries.

Raymond Tong has an MBA in General Management from Harvard Business School (2009-2011) and a Bachelor of Science degree in Electrical Engineering from the Massachusetts Institute of Technology (2003-2007).