Heather Martin

Heather Martin has extensive work experience in the field of IT and telecommunications. Heather is currently serving as the Director of IT and Telecommunications at Frontpoint since November 2022.

Prior to that, Heather worked at Medifast, Inc. for 12 years starting from May 2010. During their time there, they held the positions of Director of Enterprise Telecommunications and Interim Director of Infrastructure. Their responsibilities included managing and updating the telecommunications infrastructure in a call center environment, designing and implementing international expansion, and developing project plans for the implementation of new telecommunications technologies.

Before joining Medifast, Inc., Heather worked at Surrex Solutions Corporation as a Voice Operations employee from February to May 2010. Heather also served as a Sr. Network Engineer-Voice at Provident Bank from January 2005 to August 2009.

Heather's career in telecommunications began in 1998 at APS Healthcare, where they worked as a Telecommunications specialist until December 2005. Prior to that, they worked at CIVS as a Sr Credentialing Specialist from January 1997 to December 1998.

Heather Martin's education history includes attending Montgomery College and the University of Maryland. However, specific details about the start and end years of their education, as well as their degree and field of study, are not provided. Additionally, they have obtained various certifications such as Office-LinX Unified Communications from Esna in November 2014, Avaya CM Basic Administration from Avaya in February 2008, CCNA from Cisco in November 2007, Routers and Switches from Cisco in August 2006, Vectoring for Call Center from Avaya in December 2005, Modular Messaging from Avaya in September 2005, CenterVu Custom Reports from Avaya in December 2001, and Definity Basic Administrator from Avaya in January 2001. It is also mentioned that they have certifications as an InContact Administrator and Ring Central Administrator, but details about the institution and the date obtained are not provided.