Caroline Filice

Caroline Filice, P.Eng, ITIL V4, ITIL Expert, and ServiceNow specialist, is a Senior Transformation Specialist at Fully Managed by TELUS Business, where improvement of efficiency and effectiveness is achieved through IT Service Management best practices and frameworks. Over a distinguished career spanning more than two decades, Filice has served as a Certified ITIL V3 & V4 Instructor, providing training and consulting services to global clients. Previous roles include Senior ITSM Expert Consultant and ServiceNow Process Architect at MUFG Canada, and extensive consulting positions with organizations such as the Greater Toronto Airports Authority and the Ministry of Health and Long-Term Care. Filice has also contributed significant expertise in establishing ITSM practices at various organizations, including Research In Motion and Hewlett Packard, while holding educational credentials in Applied Science from Queen's University.