Michael Roy

Michael Roy is an experienced operations manager currently working at Further Group, where responsibilities include KPI tracking, TPA management, customer operations budgeting, and supervision of the billing and reporting team. Prior to this role, Michael served at Cigna Healthcare in various capacities, including Tender & SLA Manager and Client Liaison Manager, where key achievements involved negotiating service levels and driving client satisfaction. Michael's background also includes positions at IBM, focusing on accounts receivable financial planning, data program management, and contract management, alongside leading teams for performance optimization. Michael holds a degree in Natural Resource Management from Sir Sandford Fleming.