Kyle Johnson

Kyle Johnson is an accomplished professional with extensive experience in customer operations and support management, currently serving as Director of Customer Operations at Fusion Connect since January 2013. In this role, Kyle oversees a team of over 40 agents and manages day-to-day operations for hosted customer support, advocating for customer needs, and ensuring timely training for new products and processes. Previous positions include VoIP Customer Support Supervisor and Operations Support and Information Specialist at MegaPath Cloud Company, where Kyle demonstrated expertise in team management, project development, customer escalation handling, and process improvement. Earlier career highlights at Seanet Corp. and other organizations further solidified Kyle's commitment to delivering exceptional customer service and technical support across various platforms and technologies.