Michael Travers

Michael Travers has a diverse work experience spanning multiple industries. Michael currently holds the role of Director of Customer Experience at Fusion Connect, a position they began in July 2021. Prior to this, they worked for Windstream from 2017 to 2021, where they served as a Consultant for Customer Experience. In this role, they actively managed the Voice of Customer Program and vendor relationships for the Enterprise Business Unit. Michael also implemented companywide platform feature enhancements based on employee feedback and successfully coordinated the RFP and selection of a VOC platform, resulting in approximately $1 million in savings over the contract's duration.

Before their time at Windstream, Michael worked at Broadview Networks (now part of Windstream) from 2004 to 2017. Michael'sroles at Broadview Networks included Program Manager and Enterprise Services Manager. As Program Manager, they coordinated and launched the company's Six Sigma initiatives, providing training, coaching, and ongoing monitoring of improvements. Michael also acted as an internal consultant and project manager for executive-level projects. As Enterprise Services Manager, they served as a dedicated point of contact for managing service issues and support needs for a base of customers. Michael specialized in disaster recovery solutions and acted as a liaison between customers and various departments within the company.

Before entering the telecommunications industry, Michael worked at Harleysville National Bank from 2000 to 2004 as an Assistant Head Teller. Michael provided exceptional customer service, managed teller transactions, and achieved personal sales goals and branch objectives.

Early in their career, Michael gained experience in education. Michael worked as a Long Term Substitute Teacher at Play and Learn in 2003, where they planned and taught early childhood phonics and math lessons and cared for children ages 3 to 5. Prior to this, they served as a Student Teacher at Spring-Ford Area High School in 2002, teaching ninth-grade American History and supporting students with individualized education plans within mainstreamed classes.

Overall, Michael Travers brings a diverse range of skills and experiences to their current role as Director of Customer Experience at Fusion Connect.

Michael Travers earned a Bachelor of Arts (B.A.) degree in History from Ursinus College, where they studied from 1998 to 2002. In addition to their degree, they obtained an Instructional I Teaching Certification for the State of Pennsylvania, with a specialization in History, from the Commonwealth of Pennsylvania in 2003. Michael also obtained a Six Sigma Green Belt Certification from Villanova University Online Business Programs in 2009, and a Six Sigma Black Belt Certification from Eckes & Associates in October 2010.