Reina Fernandez

Reina Fernandez has extensive experience in customer success and account management, currently serving as the Manager of the Customer Success Team at FusionConnect since January 2014, where responsibilities include managing relationships with strategic retail accounts and acting as the primary contact for escalations. Prior to this role, Reina held the position of Strategic Account Manager at both FusionConnect and Broadvox from November 2010 to December 2013, focusing on similar account management duties. Reina's background also includes significant operational leadership roles at Cypress Communications, where positions ranged from Director of Billing Operations to Branch Operations Manager, overseeing billing for over 30,000 customers and managing daily operations across various markets. Earlier experience includes customer service roles at Vista United Telecom from 1991 to 1993.