Chapman Lam

Chapman Lam's work experience includes roles such as Head of Customer Engagement at FWD Insurance, Treasurer, Chairman, and Board Of Director at Hong Kong Customer Contact Association, Regional Head of Customer Experience at Aegon Insights, Regional Head of Contact Centre at 信託集團, Regional Head of Operations at CPP Group plc, Head of Customer Services at TVB Australia, Customer Services Manager at Standard Chartered Bank, and Contact Centre Representative at Citi.

Chapman Lam completed a Master of Science (MSc) in Information System from The Hong Kong Polytechnic University, from 1999 to 2012. Prior to that, they obtained a Bachelor of Business Administration (BBA) in Business Administration and Management, General from Hong Kong Baptist University, from 1991 to 1994. Additionally, they have obtained certifications in Content Marketing Strategy & Customer Journey Mapping from ADMA IQ in August 2017, Implementation of ISO 27001:2013 Information Security Management Systems from HKQAA in 2015, Registered Coordinator (VMO) from COPC Inc. in 2008, Registered Coordinator (CSP) from COPC Inc. in 2005, and Tennis Instructor from Professional Tennis Registry - PTR in 2003.