James Yan

James Yan is a Senior Manager in Customer Experience at FWD Insurance. Previously, James held roles as a Manager of Customer Experience at Principal Financial Group and Customer Experience Manager APAC at StubHub. Prior to that, James worked as an Assistant Manager in the Global Business Team at SM Entertainment. James has a Bachelor of Business Administration in Finance from City University of Hong Kong. James has a track record of improving business processes to increase customer satisfaction, sales, and operational efficiency. Additionally, James has experience leading partnerships operations and designing customer journeys for new platforms.