Mars S.

Mars S. has a diverse work experience spanning across various industries. They currently hold the position of Head of Customer Experience at FWD Insurance in the Philippines, starting in 2022. Prior to this, Mars worked at IntouchCX as the Director of Program Shared Services from 2020 to 2022, where they were responsible for managing various operational support functions.

Before joining IntouchCX, Mars worked at QBE Insurance from 2016 to 2020, holding roles such as Operational Excellence Coach and Operational Excellence Supervisor. They were involved in leading continuous improvement initiatives and creating QA plans during the transition.

Mars also has extensive experience at Sykes Enterprises, Incorporated, where they worked from 2006 to 2016. During this time, they held various roles such as Supervisor of Account Operations, Supervisor of Training and Development, Supervisor of Training and Quality, Process Trainer, and Quality Assurance Specialist.

Their earliest work experience can be traced back to Sykes in 2004, where Mars served as a Financial Service Representative and Technical Support Representative.

Overall, Mars has a strong background in customer experience, operations management, continuous improvement, training and development, and quality assurance. They have worked with various companies in the insurance and BPO industries, showcasing their versatility and adaptability in different roles.

Mars S. obtained a Bachelor of Arts (B.A.) degree in Political Science and Government from Silliman University in the years 1999 to 2003. They also have additional certifications, including being a Certified Scrum Master from Scrum Alliance in 2019 and obtaining Series 6 and 63 certifications from FINRA (Financial Industry Regulatory Authority) in July 2006.