Gemma Osula

Gemma Osula has a diverse work experience spanning several industries and roles. Gemma'smost recent position was as the Director of Client Services at FYXER, where they implemented a consultative approach to enterprise accounts and increased contract value. Prior to that, they served as the Head of Client Success, where they developed proactive strategies for service delivery and managed client satisfaction.

Before joining FYXER, Gemma held advisory roles, including being a member of the advisory board for a charity, SaveraUK, and a member of the Customer Engagement Group for a regulated Electricity Distributor. Gemma provided GDPR consultancy and training as part of their advisory work.

Gemma also has experience in internal auditing and compliance as an Assurance Consultant at Uniac. Additionally, they have managed event operations and customer services at Starlite Ent and provided support in apprenticeship services at Cogent Skills.

In previous roles, Gemma was responsible for managing provider relationships and member growth in the food and drink manufacturing sector at the National Skills Academy for Food and Drink Manufacturing, and client relationships at SETA Training & Advisory Services Ltd. Gemma also worked as a Network Services Manager at The National Skills Academy for Process Industries, overseeing the development and delivery of skills solutions.

Gemma's career began at West Midlands in Europe (WMiE) as a Business & Marketing Assistant, where they demonstrated strong organizational and analytical skills while interacting with stakeholders at all levels.

Throughout their career, Gemma Osula has shown a track record of driving growth, delivering exceptional client service, and building strong relationships.

Gemma Osula's education history includes a Bachelor's degree in Business from Birmingham City University, which they obtained from 2003 to 2007. In 2009, they attended ILX to pursue a Prince 2 Practitioner certification. The same year, Gemma also studied Counselling Concepts at The Manchester College. Additionally, in January 2018, they obtained a certification in Certified EU GDPR Foundation & Practitioner from The Knowledge Academy.