Teri Blackford

Teri Blackford is an experienced customer service and retail management professional currently serving as Customer Connections Manager at G.Network since March 2021. Previously, Teri held the position of Operational Customer Service Manager at Dufry Group, where the focus was on enhancing customer service across all Heathrow Airport terminals. Teri's extensive experience at World Duty Free included roles as Customer Service Manager and Trading Manager, leading large teams and driving customer service initiatives for significant commercial outcomes. Teri also worked at Alpha Retail in various managerial roles, responsible for operations, service delivery, and staff development across multiple retail units. Teri holds a Foundation degree in BA Retail Operations and People Management from the University of West London.