Tania Díaz

Tania D. has over 15 years of experience in operations support and knowledge management, currently serving as the Operations Support Manager at Bupa since March 2019. Prior experience at ANZ spanned multiple managerial roles, including Banker Communication and Knowledge Management Manager, Process and Delivery Manager, Compliance Manager, Process Manager, Integration Manager, and Senior Business Analyst. Tania D. has a proven track record in leading teams, facilitating change management processes within contact centres and branch networks, and ensuring compliance with regulatory requirements. Tania D.'s expertise includes developing frameworks for process delivery, managing multiple concurrent projects, and optimizing both banker and customer experiences through strategic initiatives.