Taswan Mims

Taswan Mims is a seasoned professional in contact center management with extensive experience in operations and leadership roles. Currently serving as the Global Contact Center Manager at Gardens Alive, Taswan oversees a $5 million annual budget, driving operational efficiency through data analysis and strategic initiatives, including a successful transition of the India contact center to an in-office model. Prior roles include Assistant Operations Manager at IGT Solutions, where Taswan implemented standard operating procedures to enhance operational efficiency, and Retail Store Manager positions at Cricket Wireless and U.S. Cellular, focusing on high-performance team leadership and customer satisfaction. Taswan holds a Master's degree in Theology and Leadership and a Bachelor's degree in Liberal Arts and Sciences from Lee University, in addition to an Associate degree in Electrical and Electronics Engineering from ITT Technical Institute.