Gabriela Romanelli

Gabriela Romanelli began their work experience in 2017 as a Cabin Crew member at Qatar Airways, where they demonstrated autonomy in problem-solving and prioritized customer satisfaction. Gabriela acted as a brand ambassador and maintained high standards of customer service until October 2020.

In 2021, Gabriela joined Gen as a Customer Experience Manager, conducting consumer journey mapping and analyzing competition and industry trends. Gabriela worked closely with various departments to align customer experience with technology areas. In 2022, they transitioned to a Product Manager role, leading four project squads focused on financial services and payments. Gabriela successfully managed special projects and collaborations, improving the customer buying and selling experience. Currently, there is no specified end date for their role at Gen.

Gabriela Romanelli's education history includes a Bachelor's degree in Fashion Design from Universidade FUMEC, obtained between 2011 and 2015. In addition, they pursued a Master's degree in MBA with a specialization in Customer Experience Management from ESPM Escola Superior de Propaganda e Marketing, which they completed between 2021 and 2022.

Furthermore, Gabriela has obtained several certifications to enhance their skills and knowledge. These include "Customer Service Foundations" and "Google Analytics Essential Training" from LinkedIn, obtained in March 2021. Gabriela also achieved an IELTS (International English Language Testing System) score of 7.5 from the British Council in October 2020. Additionally, Gabriela completed certifications such as "Introduction to Social Media Marketing" from Facebook, "An Introduction to Consumer Neuroscience & Neuromarketing" from Copenhagen Business School, "The Fundamentals of Digital Marketing" from Google Digital Garage, and "Digital Marketing Strategy" from University of the Arts London. These certifications were obtained between 2016 and 2020. Lastly, they obtained a certification in "Gestão de Redes Sociais" from Mercado E-commerce in March 2015.