April L.

April L. has extensive experience in field support and services, currently serving as a Senior ILS Technician and Business Ops Analyst at General Dynamics since January 1998. In a recent role as an RMA Coordinator at AirBorn Inc. from July 2023 to October 2024, April L. successfully reduced a backlog of over 400 RMAs within 12 months, while managing 20 to 25 current RMAs weekly. April L. demonstrated strong communication skills by maintaining relationships with Account Managers and responding promptly to customer inquiries. Previous experience includes serving as an Operational Specialist at National Amusements from January 1993 to January 1995. April L. holds a Bachelor's of Science in Management, with a focus on Business Administration, Management, and Operations from Lesley University, earned between 2002 and 2006.