Jana Ferguson

Jana Ferguson has over 10 years of experience in customer success and marketing operations. Jana is currently the Head of Client Experience at Gridline, a software company that provides customer relationship management (CRM) solutions. Prior to joining Gridline, Ferguson was the Director of Customer Enablement at SugarCRM, where they oversaw the customer success team. Jana has also held positions as a Director of Client Services, Professional Services Manager, and Marketing Automation / Implementation Consultant at Salesfusion. Ferguson began their career as a teacher in the Douglas County School System, where they taught for five years.