Carmela Key-Mays

Carmela Key-Mays is a seasoned professional with extensive experience in customer relations and account management. Currently serving as a Commerce Account Manager at CBORD since December 2021, Carmela efficiently manages client communications and specializes in fee structures within the higher education sector. Prior experience includes a role as a Customer Success Consultant at Tax Solutions Unlimited, where Carmela implemented a customer support strategy leading to a 70% retention rate over two years. Additionally, as an Account Manager at Chui Agencies, Carmela effectively addressed client inquiries, resulting in over ten commendations for exceptional service. Carmela holds a Bachelor of Arts in Communication from Alabama Agricultural and Mechanical University and a Master of Arts in Business/Corporate Communications from Jones International University.