Millie Rivas Aiken

Millie Rivas Aiken has a diverse work experience spanning over several decades. Millie started their career as a Customer Service Representative and Baggage Service Agent at American Airlines, where they handled various responsibilities such as baggage handling, ticket counter assistance, and gate operations. Millie also took on additional roles such as operations agent, ramp coordinator, and de-ice trainer, showcasing their versatility and adaptability.

After seven years at American Airlines, Millie transitioned to the role of Training Coordinator/In Flight Service Certification, where they managed and conducted training programs for employees. Millie focused on ensuring timely completion and performance logging, as well as obtaining In-Flight Service Certification from AA Flagship University.

In 2009, Millie joined Royal Caribbean International as a Training & Development Specialist, responsible for designing and implementing e-learning training modules. Millie also managed the Learning Management System (LMS) and collaborated with subject matter experts to gather critical knowledge and address training needs.

Since 2013, Millie has been working at getAbstract, initially as a Learning Consultant/Account Manager B2B, and subsequently transitioning to roles such as Corporate Community Manager and Customer Success Manager. In their current position, Millie works closely with organizations to align getAbstract's learning solutions with their business needs. Millie is responsible for supporting and growing accounts, coaching and developing new consultants and sales managers, and onboarding and training new team members. Millie also focuses on establishing and maintaining partner relationships, tracking potential clients, and analyzing both qualitative and quantitative data to inform strategies.

Overall, Millie Rivas Aiken has a strong background in customer service, training and development, and account management, with extensive experience in the airline and corporate learning sectors.

Millie Rivas Aiken completed their education from 2005 to 2007 at Albizu University - Miami Campus, where they obtained a Bachelor of Science (BS) degree in Psychology. Millie then pursued further education from 2008 to 2013 at Barry University, earning a Masters degree in Organizational Learning and Leadership (HRD). Additionally, Millie holds a certification in In Flight Service from AA Flagship University. No specific information regarding the month or year of obtaining this certification is provided.