Karl M.

Karl M. has extensive work experience in the healthcare industry. Karl started their career in 1991 in the US Army, where they served for 21 years in various roles, including Operations/Training Manager and First Sergeant. During their military service, they received recognition for their leadership in Operation Iraqi Freedom.

In 2013, Karl joined GetWellNetwork, where they held multiple roles and showed consistent growth. Karl started as a Client Service Manager, managing a SaaS patient engagement system and implementing value realization plans. Karl received recognition for their contribution to patient safety, reducing patient falls by 30%.

Karl was later promoted to the position of Director, Client Service, where they managed over 50 government healthcare facilities and a team of 20 direct reports. Karl achieved a renewal rate of 90% or higher for a $25 million book of business and focused on providing ROI in clinical outcomes and improving Veteran satisfaction.

Their current role at GetWellNetwork is Vice President, Client Success - Government Division. In this position, they lead a national government team of Client Success Managers, overseeing onboarding, adoption, and utilization of the company's SaaS products for patient engagement. Karl provides leadership and vision for all aspects of the government Client Success organization, including training, support, account management, analytics, and customer retention.

Throughout their career, Karl M. has demonstrated a strong commitment to the healthcare industry and a track record of delivering results and value to both clients and organizations.

Karl M. obtained a Bachelor of Science degree in Information Technology Management from Trident University International from 2009 to 2012. Karl is currently pursuing a Master's degree in Health Care Administration with a focus on Business Administration, Management, and Operations at the University of Phoenix, starting in 2023. In addition to their formal education, Karl M. holds certifications in Computer Technology from Rio Saldado University, obtained in 2000, and the National Registry of Emergency Medical Technicians, obtained in March 2012.