Donna Kreps

Donna Kreps is a Senior Application Support Analyst at Giant Eagle, Inc. since February 2023. Previously, Donna served as a Knowledge Management Content Specialist at Jabra from April 2019 to December 2022, focusing on knowledge base content creation and developing AI-driven digital assistant content. Prior experience includes working as an IT Analyst at Bayer Business Services, where responsibilities included overseeing IT activities, implementing process improvements, and participating in major migration projects. Donna was also a Desktop Support Manager at Presidio Trust, managing a team of support technicians, and served as an Information Technology Support Analyst at Howard County Library System, providing desktop support across multiple locations and operating systems. Donna holds a Bachelor of Science degree in Business and Statistics from the University of Maryland.