Bryan Walter

Bryan Walter's work experience includes the following roles and responsibilities:

1. Global66 (2021-present):

- Success Operation Analyst (June 2023-present)

- CX Analyst (July 2021-June 2023)

- Atended customer inquiries generated through web forms and chat.

- Led a project to categorize inquiries for improved reporting.

- Supported team members by resolving their operational queries.

2. AgendaPro (2020-2021):

- Support Manager (September 2020-July 2021)

3. QWANTEC (2019-2020):

- Quality Service Leader (April 2019-April 2020)

- Implemented quality service area.

- Validated customer journey to ensure quality service.

- Identified process improvement opportunities affecting customer operations.

4. Nubox Chile (2017-2019):

- Retention and Loyalty Executive (July 2018-March 2019)

- Detected potential customer churn and implemented proactive measures for retention.

- Contacted customers with overdue payments to reduce company churn.

- Conducted training sessions to encourage system usage.

- Achieved a team-based reduction in monthly churn from 600 UF to 300 UF in 6 months.

- Generated daily reports for area management.

- Customer Service Executive (March 2017-July 2018)

Bryan Walter pursued their education from 2016 to 2017 at INACAP, where they completed a Technical degree in Administración y gestión de empresas, general. Following this, from 2020 to 2023, Bryan attended Instituto Profesional CIISA to obtain a degree in Ingeniería informática under the field of study called Ingeniería.