Marcos D.

Marcos D. has a diverse work experience spanning multiple companies and roles. Marcos began their career at BBVA en Colombia in 2013, where they worked as a Service Advisor and later as an Intern in Operations Analysis. In 2016, they joined Bancolombia as an Operations Analyst and stayed with the company until 2018. During this time, Marcos gained experience in analyzing operations and managing processes. Marcos then moved on to Tigo Colombia, where they worked as a Commercial Advisor, focusing on customer service, sales, and post-sales support. In 2019, they joined Claro Colombia as a Customer Service Advisor, providing support to customers. Marcos then joined Uber in 2020 as a Greenlight Expert, assisting drivers with their needs until 2021. Most recently, they have joined Global66 as a Customer Experience Analyst in 2022. Throughout their career, Marcos has demonstrated their ability to handle customer inquiries, analyze data, and provide excellent service.

Marcos D. began their education history in 2012 at Servicio Nacional de Aprendizaje (SENA), where they pursued a Técnico en Gestión Bancaria y de Entidades Financieras degree with a focus on servicios financieros y de gestión financiera. Marcos completed their studies in 2014.

In 2018, Marcos enrolled at Politécnico Grancolombiano and pursued a Bachelor of Business Administration (BBA) degree with a specialization in Business Administration and Management, general. Marcos is expected to graduate in 2025.

In 2022, Marcos attended Crehana and completed a Customer Experience Specialist - MicroDegree program.

In terms of additional certifications, Marcos acquired the Cómo gestionar el enfado en la clientela and Cómo gestionar las expectativas del cliente en puestos de cara al público certifications from LinkedIn in September 2021. Marcos also obtained an EFSET English Certificate with a score of 59 out of 100 (B2 Upper Intermediate) from EF Standard English Test (EF SET) in February 2021.