Susan Russell

Susan Russell is a Sales Operations Manager at the Global Business Travel Association since July 2023, with a robust background in operations management and sales support. Currently serving as Assistant Vice President and Operations Manager at U.S. Bank since 2021, Susan oversees a team of 11 customer service managers and 170 front line bankers, focusing on performance goals and customer service excellence. Prior roles include Senior Director of Operations & Sales Support at The Go Solution, where Susan managed regulatory compliance and operational planning, and Sales Manager at SelectQuote Insurance Services. Susan holds a Bachelor of Science degree in Accounting & Finance from Southern New Hampshire University.