Olga Alejandra A.

Olga Alejandra A. has worked in various roles in the past seven years. From 2023 to present, they have been working at Global Commerce Media GmbH as a Marketing Digital. From 2021 to present, they have been working at Surman as a Gerencia de Servicio and a Coordinador de Procesos y Mejora Continua, where they are responsible for leading the KAIZEN project at the distributor and managing the quality assurance system. In 2021, they also worked at AR MÉDICA LAGUNA as a Gerente de Atención al Cliente y Mejora Continua, where they developed and implemented strategies to increase customer retention and satisfaction, negotiated with potential customers to achieve their permanence in the company, and defined and implemented improvement projects. From 2016 to 2021, they worked at Surman as a Coordinación de Calidad y Mejora Continua, where they developed and implemented strategies and improvement projects for economic savings, increased company profitability, customer satisfaction, and retention. From 2016 to 2021, they also worked at HUMAN STAFF MÉXICO as an Auxiliar de Mejora Continua, where they transitioned ISO 9001:2008 to 2015 and closed non-conformities, registered, analyzed, and evaluated KPI's of operation and performance, and documented procedures and policies. From 2015 to 2016, they worked at Intergan Laguna as an Analista de Producción, where they programmed the production flow based on customer demand, registered and controlled production and raw material inventories, and prepared and analyzed production, quality, and maintenance reports and KPI's for senior and executive management. From 2015 to 2016, they also worked at Elopak as a Practicante de Procesos, where they developed procedures and manuals for SQF certification, developed and implemented an internal training plan for operators and supervisors of the cap manufacturing area, developed and taught an injection plastic-basic course for personnel in the cap manufacturing area, developed and used AMEF for the injection plastic process, and executed quality audits of finished product and maintenance of the cap manufacturing area installations.

Olga Alejandra A. has a degree in Ingeniero Industrial from the Instituto Tecnológico de La Laguna from 2011 to 2015, specializing in producción y calidad. Olga Alejandra has also obtained a number of certifications, including Certificación como "Responsable de Experiencia al cliente y calidad" from BMW Group in January 2019, Certificación como Responsable de Procesos y Calidad en estándar BPG from BMW Group in May 2017, Certificación ISO 9001:2015 (Auditor Interno) from Perry Johnson Registrars, Inc. in July 2016, EC:0264 Resolución de problemas mediante la metodología Six Sigma from CONOCER in June 2015, and Duolingo Proficiency Exam in English: Intermediate from Duolingo in September 2014.