Karna Palanivelu (He/Him)

• A Visionary & High-Performance Management Executive with valuable experience of over 26 years in:

Healthcare Operations Management || Client Relationship Management || Medical Billing & Coding || Practice Management || Revenue Cycle Management || Accounts Receivable Management || Denials Management || Quality Assurance / Process Improvement || Call Centre Management || Project Transition / Migration Management || Training & Development || Business Development || Consulting

• Visited clients in the US multiple times on account of new business transitions and to provide software training to physicians and their office staff on the Practice Management Systems.

• Spearheaded several onshore and offshore transitions; stabilized processes for smooth operations; steered transitioning of processes and improved processes to achieve maximum efficiency in various operations.

• Directing continuous alignment of program scope with business objectives and modifying the program to enhance effectiveness; developing & managing budgets, training staff, interfacing with clients and ensuring adherence to project timelines.

• Hold the distinction of increasing the size of the team managed in Global Healthcare Resource from 75 to over 300 members within a year.

• A keen communicator with honed interpersonal, problem solving and analytical abilities.

• Steered initiatives to restrict printing on paper to the least in the companies I have worked with.

• Deft in delivery of Managed Services in adherence with set SLAs and KRAs; adept at developing procedures, service standards and effective control measures to reduce costs.

• Expertise in Operations Management with accountability of Customer Satisfaction, Costing & Pricing of Services, Creation of Statement of Work (SOW), Sales Support & Responding to Request for Proposals (RFP), Process Compliance and Quality.