Brandon Gauchay

Brandon Gauchay has a diverse work experience spanning different positions and roles. Brandon began their career as an Installation Technician at Vivint Smart Home in 2008 and later transitioned to the role of Technical Support Specialist. Moving up the ladder, they became a Customer Care Supervisor, responsible for training and managing customer service representatives. In 2013, they were promoted to Senior Manager of Customer Care, overseeing multiple call center supervisors and their teams.

Brandon then shifted their focus to product management at Vivint, where they served as a Beta/Product Research Project Manager, working closely with Product Managers and Engineers on various smart home products. Brandon later became a Product Manager, Customer Experience Technology, responsible for managing internal tools used by customer-facing teams. This role involved conducting customer interviews, analyzing metrics and data, and identifying opportunities for product improvement.

In 2020, Brandon joined Global Payments Integrated as a Product Owner. As a Product Owner I, they played a key role in researching and identifying core problems related to merchant boarding, leading to successful projects aimed at simplifying the merchant sign-up and boarding process. Brandon also contributed to the consolidation of multiple payment gateway boarding solutions into a single application.

In 2022, Brandon was promoted to the role of Product Owner II at Global Payments Integrated, where they continue to work, but the end date for this role is not provided.

Brandon Gauchay has a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management from Utah Valley University. Brandon also holds a Full Stack Web Development Certification from freeCodeCamp. Additionally, they have obtained several additional certifications, including a UX Certificate from Nielsen Norman Group in December 2022, a Pragmatic Certified Product Manager certification from Pragmatic Institute in January 2021, a Lean Six Sigma Fundamentals certification from Lynda.com in November 2016, a Business Fundamentals certification from Lynda.com in March 2016, a Data-Analysis Fundamentals with Excel certification from Lynda.com in February 2016, a Basics of Data for Analytics certification from Lynda.com in February 2016, a McGraw-Hill Course in Operations Management certification from McGraw-Hill Education in January 2015, an Advanced Certified Scrum Product Owner certification from Scrum Alliance in January 2021, and a Certified Scrum Product Owner (CSPO) certification from Scrum Alliance in September 2020. Brandon also has an ongoing course, Analyzing and Visualizing Data with Excel, from edX, but the month and year of completion are not provided.