William Moser

William Moser is an experienced professional in client advocacy and support, currently serving as a Client Advocate at Global Payments Integrated since September 2021. In this role, William utilizes various CRMs and office tools to engage clients proactively, address escalations, and maintain strong relationships for retention. Previous positions include Division Supervisor 1 at UHEAA, overseeing a team of income-driven repayment plan processors, and Fraud and Escalations Supervisor at Snap! Finance, where William coached agents to recover significant funds and resolve customer disputes. William's expertise extends to managing teams and developing training resources, as demonstrated during tenure as a Sr. Student Finance Counselor at EDMC and Enrollment Counselor at the University of Phoenix.