Geraldine Keane

Geraldine Keane has extensive work experience in technical writing and user experience (UX) writing. ★ Geraldine currently works as a Senior UX & Technical Writer for Product at G-P/Globalization Partners since 2023. Prior to this, they worked as a UX Writer at &Open from 2021 to 2023.

From 2017 to 2021, Geraldine worked at Bárd na nGleann for SAP as a Lead Technical Writer. In this role, they implemented new content strategies, identified new features and audience needs, ensured legal compliance, and collaborated with various teams to maintain end-to-end consistency. ★ Geraldine also utilized tools such as Ixiasoft DITA CMS, Jira, and MS Office.

Before that, they worked as a Technical Writer at Hewlett Packard Enterprise in 2014 and as a Lead Technical Writer at HP in the same year. In these roles, they focused on creating documentation for HPE Helion OpenStack and ensuring the inclusion of necessary information for internal and external audiences.

Geraldine's earlier experience includes working as an Information Developer Specialist at SAP from 2007 to 2013. In this role, they mentored new writers, improved documentation quality, collaborated with subject matter experts, and ensured compliance with legal and branding guidelines. ★ Geraldine also provided training in people-centric writing and utilized SAP tools & systems, Arbortext XML, and Jira.

Overall, Geraldine Keane has demonstrated expertise in technical and UX writing, content strategy, collaboration, and ensuring compliance with guidelines and regulations.

Geraldine Keane's education history includes a Bachelor of Arts (B.A.) degree in English and Classical Civilisation from the University of Galway. ★ Geraldine also pursued a Master of Arts (M.A.) degree in Writing from the same university. However, specific start and end dates for each degree are not available.